Honest answers, before you call
The questions tenants ask before they pick up the phone. Answered the way we’d answer them on a call. No signup. No form.
Chapter 01 · Cost
Cost. And how it’s paid.
What you’ll never pay upfront.
Free
The first conversation.
- No credit card collected.
- No bill if you don’t move forward.
- We don’t follow up with an invoice.
Contingency
When we take your case.
- Paid out of the recovery, not your pocket.
- Specific percentage in writing before you sign.
- Nothing owed if the case doesn’t win.
- No surprise bill at the end.
Chapter 02 · Process
Process. What to expect.
What happens between the first call and the resolution.
First call.
Free, fifteen to thirty minutes. You tell us what’s happening. We tell you whether we think there’s a case and whether we’re the right firm for it.
Document drop.
You send us the notices, the lease, the repair requests, the dates. We map them onto the statute and confirm which violations are in play.
Demand letter.
We send the landlord a formal letter naming the violations and the remedies sought. Most landlords respond. Some don’t. We plan for both.
Response window.
The landlord has a statutory window to respond, which varies by claim type. We track it day-by-day so nothing slips.
Settle or file.
When the landlord engages, most cases resolve at this stage. When they don’t, we file the complaint and pursue it through litigation.
Resolution.
Settlement agreement or judgment. The recovery gets distributed, the tenancy is made whole, and we explain in writing what was won and how.
Chapter 03 · Retaliation
Retaliation. What the law says.
Chapter 04 · Who we serve
Who we represent. And in what language.
Throughout California.
Southern California.
Los Angeles County.
Wherever you are in the state, call and we will help or point you the right way. Our focus is Southern California and LA County.
- English
- Spanish
- Korean
- Armenian
- Farsi
- Russian
Chapter 05 · When to call
When to call. And what we’ll tell you.
When to call.
Call when something has happened that you can’t make stop, that’s making your home feel unsafe, or that’s costing you money you don’t think you owe.
- Your rent went up more than you think the law allows.
- Your landlord won’t make a repair that affects your health or safety.
- You got a notice and you don’t understand why.
- Your landlord is doing something that feels like pressure to leave.
- Your utilities were shut off.
Calling early is almost always better than calling late.
And what we’ll tell you.
If we look at your situation and we don’t think we can help, we say so directly. We point you toward someone who can.
- Whether there’s a case worth bringing.
- If there isn’t, who to call instead.
- Legal aid, tenant unions, local housing departments. Different forums handle different problems.
If your question wasn’t here, ask it.
Calls are free. Monday through Friday, 8:00 a.m. to 5:00 p.m.. Or send a note — we’ll come back within one business day.
Or send us a note